100% Guarantee
If a flaw should occur due to defective workmanship or materials, Critter will repair or replace the item at our discretion. Wear and tear over the life of the item is considered normal and will be repaired at a reasonable cost. Items returned for repair must be clean.

Privacy
We never make your e-mail address available to any other company or organization.

If you supply us with your mailing address, you may receive periodic mailings from Critter Mountain Wear with information on new products and services. If you do not wish to receive such mailings, please let us know by sending an e-mail, calling or writing us at the address below.

If you have supplied us with your mailing address, we never, ever share your name and address with other companies.

Shipping
We always ship with UPS or USPS unless the customer specifies otherwise. There are no hidden charges and you can always calculate the actual charges before ordering.

Returns
If you ever need to exchange or return a product just e-mail, call or write us with how you want the problem solved. We don't charge restocking fees (typically 10-20% of the cost of the product).